Shipping policy
All orders are processed within 1–3 business days. Custom or personalized items may take slightly longer depending on design and production time.
Shipping Time
- Australia: 3–7 business days
- International: 7–15 business days (may vary by location)
Shipping Rates
Shipping costs are calculated at checkout based on your location and order size.
Tracking
Once your order is shipped, you will receive a tracking number via email to monitor delivery progress.
Delays
Delivery times may be affected by external factors such as customs, holidays, or carrier delays. We appreciate your patience in such cases.
Customs & Import Fees
International orders may be subject to customs duties or taxes, depending on your country’s regulations. These charges are the responsibility of the customer unless paid at checkout.
Incorrect Address
Please ensure your shipping details are correct. We are not responsible for delays or lost packages due to incorrect addresses.
Lost or Damaged Items
If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery so we can assist you.
Contact
For any shipping questions, please contact us through email: orhalab@gmail.com